Measurement and evaluation are key to establishing success and demonstrating the value-add of your programmes, but often L&D professionals launch into this journey with no clear destination in mind. This…

Workplace learning professionals are frustrated when senior executives and top organizational leaders do not ‘get’ the value of learning and training initiatives. Based on interviews, and briefings with senior management…

Innovation is the life blood of practically every organization. Innovation drives growth, development, and prosperity for many organizations and geographical areas. Sometimes, innovation thrives within a certain geographical location or…

Makes the business case for an employee engagement initiative. This title demonstrates what it takes to build a programme with the end in mind. By following real case studies that…

Measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. This book reveals how…

The Phillips ROI Methodology[trademark] utilizes five levels of evaluation, which are essential in determining the return on investment. This title introduces and demonstrates ROI measurement methodology. It addresses the growing…

Traditionally, human resources has focused on recruiting good people, preparing them for assignments, motivating them to perform, and retaining them. These functions remain essential, but to be successful in turbulent…