Measuring the Success of Organization Development: A Step-By-Step Guide for Measuring Impact and Calculating ROI

Patricia Pulliam Phillips,Lizette Zuniga,Jack J. Phillips

Measuring the Success of Organization Development: A Step-By-Step Guide for Measuring Impact and Calculating ROI
Format
Paperback
Publisher
American Society for Training & Development
Country
United States
Published
16 June 2013
Pages
252
ISBN
9781562868734

Measuring the Success of Organization Development: A Step-By-Step Guide for Measuring Impact and Calculating ROI

Patricia Pulliam Phillips,Lizette Zuniga,Jack J. Phillips

Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI examines the strategic role of organisational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness. Ultimately, OD practitioners will be able to determine how particular OD interventions correlate with business results; determine areas for investments, modifications, and cessation; justify budget allocations; and be more accountable for how money is spent within their organisations. Part I of the book explains the concept of ROI and outlines the steps to ensure accurate measurement of the effects of OD programs. Part II consists of case studies that show evaluation in action, providing a conceptual framework and workable suggestions for developing, implementing, and maintaining programs for measuring success in OD programmes.

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