FAQ

Books and content

Q. I can’t find the book I’m looking for. What should I do?
A: If it’s not a recent release, the book you are looking for may no longer be available or may be out-of-print. To find out-of-print and second-hand books, we recommend using Biblio, a US-based company that offers a huge range of used, rare, and out-of-print books worldwide. Click here to search on Biblio

If the book you are looking for is a new release, or if you believe it should be available to order online at Readings, please get in touch.

Q.I’m an author, and I believe the information listed on my book’s page is incorrect. What should I do?
A: Check in with your publisher or supplier. Most of the information on our product pages comes through data feeds, using data supplied by publishers. The best way to fix an error is to make sure the data being sent out to us is correct.

Q. I need a book recommendation. Can you help?
A: Yes! Email us at findmeabook@readings.com.au, tell us what kind of book you’re looking for and we’ll respond with our recommendations.

Shipping and delivery

Q: How much is shipping when I order from Readings?
A: Readings charges a $5 flat rate on all online orders under $100 being sent within Australia. We offer free shipping on orders $100 and over being sent within Australia. To find our costing for express and international delivery options, please click here.

Q: Will my order arrive in time for Christmas?
A: To ensure delivery by Christmas please place your online orders by 5pm (AEST) on Friday 9 December, 2016. This deadline only applies to in-stock items being delivered within Australia. We cannot ensure delivery of items that aren’t currently in-stock.

Q: Do you have an express delivery option?
A: Yes. We offer Express Post for $11.95, for parcels up to 3kg. If your order is over 3kg, and you select the Express Post option, we may be in contact with you about additional charges or other options.

Payment

Q: When will my credit card be charged if I order online?
A: Your credit card will only be charged when items are ready for dispatch. If there are any price changes or an item is unavailable we will contact you before charging your credit card.

Q: Do you accept all credit cards for online orders?
A: We accept VISA and MasterCard. Unfortunately we don’t accept American Express or Diners Club.

Q: My order is being delivered overseas. Will my order include Australian tax (aka GST)?
A: No. GST is deducted from the total cost of your order upon shipping.

Q: My order is going to a different shipping address. Can I still get a tax invoice?
A: Yes, please email us with your order number and we will arrange a tax invoice to be sent out to you.

Q: I didn’t receive my tax invoice via email?
A: Please check in your spam or junk folder, because the tax invoice email may have landed there. If you still can’t find it, please email us.

Gift cards and vouchers

Q: Can I use my Readings Gift Card to buy online?
A: Yes. Simply enter the barcode on the back of your gift card or the barcode on your online voucher into the ‘Gift card code’ field in the checkout. You will still need to enter your credit card details, but we will only charge you if your order exceeds the value of money your gift voucher is worth or has remaining on it.

Q: I bought an online gift voucher, and I had to enter my postal address in checkout. Does this mean the voucher is going to be sent to me?
A: No. Our online checkout requires a postal address for every order, but online gift vouchers are always sent via email.

Q: I purchased an online gift voucher but never received it via email?
A: Please check in your spam or junk folder, because the email containing the voucher may have landed there. If you still can’t find the voucher email, please email us.

Online membership

Q: I have forgotten my password to log in to the Readings website. How can I retrieve my password?
A: You can recover your password here. If you are still having problems, please email us. Please also note, you can also proceed through checkout as a guest, without signing in at all.

Q: I tried to sign up as an online member but was ‘email address has already been taken’. How can I sign in?
A: You have probably sign-up previously. Try recovering your password.

Q: I’ve already signed up as an online member but now I can’t log in?
A: When you signed up as an online member you should have received an email from us with a verification link in it. You need to click this link in order to log into your online account. If you didn’t receive this email, check your SPAM or Junk folders. And if you still have problems please get in touch with us.

Website problems

Q: Pages or icons on the website aren’t appearing correctly?
A: Please make sure your browser is up-to-date. We recommend using Safari, Google Chrome or Firefox (not Internet Explorer). If you are still experiencing problems, please email us.