FAQ

Books and content

Q. I can’t find the book I’m looking for. What should I do?
A: If it’s not a recent release, the book you are looking for may no longer be available or may be out-of-print. To find out-of-print and second-hand books, we recommend using Biblio, a US-based company that offers a huge range of used, rare, and out-of-print books worldwide. Click here to search on Biblio.

If the book you are looking for is a new release, or if you believe it should be available to order online at Readings, please get in touch.

Q. The book I want is at another Readings shop. Can I pick it up from my local Readings?
A: Due to stage 4 restrictions operating in metropolitan Melbourne, our shops are closed to the public for browsing. However, staff at our Carlton, Kids, Hawthorn, Malvern and St Kilda shops are available to take phone orders between 10am-4pm, Monday-Saturday, and are also offering a contactless pick-up option to customers who live within 5km of them. Our Doncaster shop are offering this same service between 10am-4pm, Monday-Saturday. Find out more here.

Q.I’m an author, and I believe the information listed on my book’s page is incorrect. What should I do?
A: Check in with your publisher or supplier. Most of the information on our product pages comes through data feeds, using data supplied by publishers. The best way to fix an error is to make sure the data being sent out to us is correct.

Q. I need a book recommendation. Can you help?
A: Yes! Email us at findmeabook@readings.com.au, tell us what kind of book you’re looking for and we’ll respond with our recommendations.

Shipping and delivery

Q: How much is shipping when I order from Readings?
A: Readings charges a $6.50 flat rate on all online orders under $120 being sent within Australia. We offer free shipping on orders $120 and over being sent within Australia. To find our costing for international delivery options, please click here.

Q: How long will my book take to arrive?
A: We have been overwhelmed by the support Readings customers have shown us during this unprecedented crisis. Our staff are working as hard as they can to fulfill online orders and respond to emails quickly. However, due to our stretched resources, delays from our suppliers, and delays at Australia Post, your items may take longer than usual to reach you, and we may be slower than usual to respond to emails.

At the moment, in-stock items are being dispatched in 4-5 business days, with further delivery delays expected from Australia Post. Delivery times will then vary depending on the location the package is being sent to. You can find more information about shopping online at Readings here.

Q: Do you have an express delivery option?
A: Yes. We offer Express Post for $15.95, for parcels up to 3kg. If your order is over 3kg, and you select the Express Post option, we may be in contact with you about additional charges or other options. Please note that long delays at Australia Post mean we can also no longer ensure the timely delivery of Express Post parcels.

Q: What kind of packaging does Readings use in their online service?
A: We are committed to limiting our carbon footprint. Where possible we use recyclable shredded paper and/or biodegradable cornstarch pellets for packing items to mail to our customers.

Payment

Q: When will my credit card be charged if I order online?
A: Your credit card will only be charged when items are ready for dispatch. If there are any price changes or an item is unavailable we will contact you before charging your credit card.

Q: Do you accept all credit cards for online orders?
A: We accept VISA and MasterCard. Unfortunately we don’t accept American Express (AMEX) or Diners Club online, although American Express cards are accepted in stores as of 19 February 2019.

Q: My order is being delivered overseas. Will my order include Australian tax (aka GST)?
A: No. GST is deducted from the total cost of your order upon shipping.

Q: My order is going to a different shipping address. Can I still get a tax invoice?
A: Yes, please email us with your order number and we will arrange a tax invoice to be sent out to you.

Q: I didn’t receive my tax invoice via email?
A: Please check in your spam or junk folder, because the tax invoice email may have landed there. If you still can’t find it, please email us.

Gift cards and vouchers

Q: Can I use my Readings Gift Card to buy online?
A: Yes. Simply enter the barcode on the back of your gift card or the barcode on your online voucher into the ‘Gift card code’ field in the checkout. You will still need to enter your credit card details, but we will only charge you if your order exceeds the value of money your gift voucher is worth or has remaining on it.

Q: Is there an expiry date on Readings Gift Cards?
A: Gift Cards bought online at Readings are valid for three years from their date of issue. Gift Cards bought in-store last are valid for one years from their date of issue.

Q: I bought an online gift voucher, and I had to enter my postal address in checkout. Does this mean the voucher is going to be sent to me?
A: No. Our online checkout requires a postal address for every order, but online gift vouchers are always sent via email.

Q: I purchased an online gift voucher but never received it via email?
A: Please check in your spam or junk folder, because the email containing the voucher may have landed there. If you still can’t find the voucher email, please email us.

Online membership

Q: I have forgotten my password to log in to the Readings website. How can I retrieve my password?
A: You can recover your password here. If you are still having problems, please email us. Please also note, you can also proceed through checkout as a guest, without signing in at all.

Q: I tried to sign up as an online member but was ‘email address has already been taken’. How can I sign in?
A: You have probably signed up previously. Try recovering your password.

Q: I’ve already signed up as an online member but now I can’t log in?
A: When you signed up as an online member you should have received an email from us with a verification link in it. You need to click this link in order to log into your online account. If you didn’t receive this email, check your SPAM or Junk folders. And if you still have problems please get in touch with us.

Website problems

Q: Pages or icons on the website aren’t appearing correctly?
A: Please make sure your browser is up-to-date. We recommend using Safari, Google Chrome or Firefox (not Internet Explorer). If you are still experiencing problems, please email us.

Events at Readings

Q: Can I hold an event at Readings?
A: Our regular in-store events program has been temporarily suspended due to the ongoing health crisis in Australia, and our events program has moved online. You can contact our programming and events manager, Christine Gordon, at events@readings.com.au with any questions, and see our current program of events here.

The Readings Monthly newsletter

Q: What is the Readings Monthly?
A: Readings Monthly is our free, independent monthly newsletter. Each issue features a range of new books, music, film and TV each month, as well as reviews, interviews and feature articles.

Q: How much does it cost to subscribe to the Readings Monthly?
A: Nothing! We’re pleased to offer the Readings Monthly as a free publication for our customers. You can subscribe, or you can also pick up a copy of the current issue from any of our seven shops.

Q: How can I receive the Readings Monthly in the mail?
A: You can subscribe to the Readings Monthly by visiting our ‘Newsletters and e-news’ page here. When you fill out your details, make sure you include your postal details to receive the Readings Monthly.

Q: How do I change my mailing address?
A: Unfortunately, we do not currently have a system to change your mailing address online. Please email Ellen Cregan at ellen.cregan@readings.com.au with ‘Readings Monthly address change’ in the subject line. In the email, please include your name, your old address and the new address you’d like to now receive the Readings Monthly to.

Q: How do I stop receiving the Readings Monthly?
A: Please email Ellen Cregan at ellen.cregan@readings.com.au with ‘Readings Monthly unsubscribe’, and include your name and postal address in the email.

Q: Why I haven’t received my copy of the Readings Monthly this month?
A: We are sad to share that we will not have a May or June edition of the Readings Monthly in 2020. This is due to the ongoing public health crisis and its impact at Readings. We hope to be able to produce and print a July edition, so please keep an eye on this page for an update closer to the time.



Stocking self-published and small press books at Readings

Q: Does Readings stock self-published and small press titles?
A: Due to the ongoing public health crisis in Australia and its impact at Readings, none of our shops are currently able to accept any new titles on a consignment basis at this time. We can not support these titles in the short or medium term, though we sincerely hope to be in a position to do so again in the future.

Q: What if I already have a consignment arrangement with a Readings shop?
Existing agreements between shops and authors are unchanged. If you are any author in this situation and have any questions, please contact the shop with which you made the initial agreement.