Getting Past No: Negotiating With Difficult People

William Ury

Getting Past No: Negotiating With Difficult People
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Getting Past No: Negotiating With Difficult People

William Ury

How can you get to ‘yes’ when the other person says ‘no’? How can you negotiate successfully with a difficult client, an irate customer, a stubborn relative or a deceitful colleague? What approach works best with people who use stonewalling, threats and tricks to get their way?GETTING PAST NO allows you to discover how to-* Stay cool under pressure* Disarm angry adversaries* Stand up for yourself without provoking opposition* Deal with underhand tactics and dirty tricks* Find mutually agreeable solutions* Use power consructively to reach agreement

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