Kostenorientiertes Qualitatscontrolling: Planung – Steuerung – Beurteilung

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Marion Wendehals entwickelt ein Konzept zum Qualitatscontrolling, das es erlaubt, die wirtschaftlichen Erfolge qualitatsverbessernder Massnahmen auf der Basis von Qualitatskosten zu planen, zu uberwachen und zu beurteilen.