Determining Staffing Needs for Administrative, Professional, and Technical Workers in the U.S. Secret Service: Methods and Lessons Learned

Researchers conducted a study to propose new approaches for determining staffing needs in the U.S. Secret Service’s highest-priority administrative, professional, and technical functions. Using process mapping and business-case analysis, the team created staffing models. This report documents the team’s methods, implementation considerations, and lessons learned for future workforce studies.