Experience Rules

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Whether you are an entrepreneur, a business executive, or in HR, IR, marketing, or supply chain, this groundbreaking book is the how-to you need to be successful in today's---and tomorrow's---business environments. With chapters on creating positive experiences for your employees, your customers, the families of your customers and employees, your suppliers and vendors, your community, and even your shareholders, Experience Rules details what hundreds of companies are doing to deliver great experiences. Plus, this book covers neuroscience, AR, VR, AI, gamification, and simulation to give even the most sophisticated business reader food for thought. It even offers a roadmap for implementing these leading-edge insights.