Fulfillment: winning and losing in one-click America

An award-winning journalist’s investigation into Amazon’s true impact on inequality.

The market value of Amazon.com has exceeded one trillion dollars. In 2020, its annual revenue increased by over 100 billion dollars. As the company insinuates itself ever further into our lives, Alec MacGillis investigates how it is reshaping society.

With empathy and breadth, he tells the stories of those who’ve thrived and struggled in this rapidly changing environment, and shows how Amazon has even become a force in Washington, DC.

The result is an intimate account of contemporary capitalism: its drive to innovate, its dark, pitiless magic, and its remaking of our world with every click.