Develop your Interpersonal and Self-Management Skills: A practical resource for healthcare administrative and clerical staff

The ability to remain calm and work effectively under pressure use good interpersonal skills and function well within a team are just some of the competencies that NHS staff are required to demonstrate daily. All of this happens in an environment where there are angry distressed and aggressive patients and visitors as well as overworked and stressed colleagues. Develop Your Interpersonal and Self-Management Skills enables readers to offer good interpersonal service and take care of themselves in a challenging setting. It shows how to improve relations with both service users and colleagues and so leads to a less stressful more enjoyable and adaptable approach to working. This work brings together relevant case studies questions and points for reflection and discussion along with self assessment questions and action plans to reinforce learning. It is vital reading for all healthcare professionals with direct patient contact including administrative and clerical staff their managers and teachers.