Never in a million years could she have imagined that any one customer would make so much difference to her life. However, one day into her busy London boutique came such a customer. ‘Shoulders’, as she derogatorily referred to him, rocked her equilibrium and tumbled her settled, solitary, secure life over and over again. Before ‘Shoulders’, Isobelle’s independence was her armour against all-comers; she believed her life and emotions impenetrable. As she reluctantly came increasingly embroiled in this customer’s complex life she realised how wrong she was.