Awwa Utility Benchmarking 2025: Performance Management for Water and Wastewater

This report summarizes the 2025 AWWA Utility Benchmarking Survey, including the performance results for participating utilities providing potable water (referred to in this report as water), wastewater, and/or stormwater services for the fiscal year 2024 (also referred to as FY24). Where data are available from previous AWWA Utility Benchmarking Surveys, historical trends for a handful of selected performance measures are also provided. In addition to tracking individual utility performance year to year, utilities can use the data and analyses in this report to determine how their utility's performance compares to other water, wastewater, or combined utilities. Decision-makers interested in improving performance should determine which measures have the most meaning or highest priority for their utility, track them on a consistent basis, and regularly evaluate their performance results to determine progress. AWWA annually conducts the Utility Benchmarking Survey collecting utility benchmarking data; all survey participants receive a complimentary custom report that shows their individual utility's performance indicators against the aggregate data for all participating utilities in the same service category (i.e., water, wastewater, or combined system). By simply responding to the survey to collect and provide annual performance, utility personnel will improve their understanding of management and operations practices at their utilities.