Supervising Staff for Success: Issue 1

Executive Summary This briefing provides an overview of effective supervisory practices for academic leaders, especially department heads and chairs. It highlights key policies, rules, and procedures associated with the supervision of varying classes of employees in higher-education institutions. In the briefing, I describe seven major functions in supervising individual employees, with particular emphasis on dealing with work performance problems. In addition, I examine strategies for managing employee teams and suggest practical approaches for resolving significant supervisory issues. The topics I address include communicating effectively, using appropriate leadership styles, managing differences, promoting work/life balance, and creating a productive environment. Finally, I conclude with suggestions on how to develop as a supervisor.