Experience-Centric Organization, The: How to win through customer experience, Simon David Clatworthy (9781492045779) — Readings Books

Become a Readings Member to make your shopping experience even easier. Sign in or sign up for free!

Become a Readings Member. Sign in or sign up for free!

Hello Readings Member! Go to the member centre to view your orders, change your details, or view your lists, or sign out.

Hello Readings Member! Go to the member centre or sign out.

We can't guarantee delivery by Christmas, but there's still time to get a great gift! Visit one of our shops or buy a digital gift card.

Cart ⚙️
Home / Experience-Centric Organization, The: How to win through customer experience
Experience-Centric Organization, The: How to win through customer experience
Paperback

Experience-Centric Organization, The: How to win through customer experience

Simon David Clatworthy
$127.99
Add to wishlist
Sign in or become a Readings Member to add this title to your wishlist.

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers.

Author Simon Clatworthy shows you how to transform your organization into one that aligns your customers’ experiential journey with platforms, organizational structures, and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you’ll discover how experience-centricity can drive the whole organization.

Learn the five steps necessary to transform into an experience-centric organization
Explore the underlying structure needed to design and deliver memorable experiences
Understand how customers and clients experience products and services
Develop experiential DNA as an extension of your brand DNA
Be proactive by translating cultural trends into experiences

Read More
In Shop
Out of stock
Shipping & Delivery

$9.00 standard shipping within Australia
FREE standard shipping within Australia for orders over $100.00
Express & International shipping calculated at checkout

MORE INFO

Stock availability can be subject to change without notice. We recommend calling the shop or contacting our online team to check availability of low stock items. Please see our Shopping Online page for more details.

Format
Paperback
Publisher
O'Reilly Media, Inc, USA
Country
United States
Date
26 July 2019
Pages
250
ISBN
9781492045779

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers.

Author Simon Clatworthy shows you how to transform your organization into one that aligns your customers’ experiential journey with platforms, organizational structures, and strategic alliances. Rather than treat customer experience as an add-on to product and service design, you’ll discover how experience-centricity can drive the whole organization.

Learn the five steps necessary to transform into an experience-centric organization
Explore the underlying structure needed to design and deliver memorable experiences
Understand how customers and clients experience products and services
Develop experiential DNA as an extension of your brand DNA
Be proactive by translating cultural trends into experiences

Read More
Format
Paperback
Publisher
O'Reilly Media, Inc, USA
Country
United States
Date
26 July 2019
Pages
250
ISBN
9781492045779

Looking for something in particular?

Search our extensive online catalogue.