Managerial Control of American Workers: Methods and Technology from the 1880s to Today

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Today, surveillance and regulation of employees at all levels (except the highest) of the American workplace are pervasive. Digital information systems have become important tools of managerial control, along with the principles of human relations and corporate culture, and employment-based welfare capitalism.

The constraints built into these systems through what some call
business process reengineering
are a continuation of scientific management principles developed during the late 19th century. This book provides fresh insight into various practices of managerial control from the 1880s to the present and their effects on work organization and quality, and worker skill requirements. The author highlights current developments, accounting for enhanced automation, offshoring and related changes in the production and distribution of goods and services.