Self-Service & Knowledge Success

This title is printed to order. This book may have been self-published. If so, we cannot guarantee the quality of the content. In the main most books will have gone through the editing process however some may not. We therefore suggest that you be aware of this before ordering this book. If in doubt check either the author or publisher’s details as we are unable to accept any returns unless they are faulty. Please contact us if you have any questions.

Basic knowledge and understanding is always the first step towards any change that provides new advantages and increased benefit when compared with the current situation. Without this knowledge and understanding, we cannot see the opportunity or need to develop. Regardless of which support and knowledge methodology we practice customer always has to come first and customer success and customer loyalty is the primary goal for our efforts. We will guide you through this transformation with practical tips and recommendations. 2nd edition of the book.