Social Return on Investment: Quality Checkers (Skills for People)

This title is printed to order. This book may have been self-published. If so, we cannot guarantee the quality of the content. In the main most books will have gone through the editing process however some may not. We therefore suggest that you be aware of this before ordering this book. If in doubt check either the author or publisher’s details as we are unable to accept any returns unless they are faulty. Please contact us if you have any questions.

Is user experience worth doing? At times when the money is tight, the user experience audits are one of the things that get cut, but this report highlights just how important audits are, to the people being audited, to the staff, and to customers. The study finds that people's behaviour changes, just because they have been listened to; but also staff feel more engaged, organisations innovate more, there are fewer legal disputes. For all commissioners of services for vulnerable adults, this report shows what can be measured and what return on investment you can get. It's accredited by the SROI Network showing that it complies with the Social Return on Investment principles, and with a Return on Investment that pays for the audits and more, you can't afford NOT to give your vulnerable people the best care available.