Supervision in the Hospitality Industry

John R. Walker,Jack E. Miller

Supervision in the Hospitality Industry
Format
Paperback
Publisher
John Wiley & Sons Inc
Country
United States
Published
20 November 2020
Pages
400
ISBN
9781119749202

Supervision in the Hospitality Industry

John R. Walker,Jack E. Miller

Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more.

The text’s unique approach to leading human resources - combining fundamental leadership theory and the firsthand expertise of hospital industry professionals - enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor’s job while helping develop the leadership qualities needed to succeed as a hospitality professional.

This item is not currently in-stock. It can be ordered online and is expected to ship in 10-14 days

Our stock data is updated periodically, and availability may change throughout the day for in-demand items. Please call the relevant shop for the most current stock information. Prices are subject to change without notice.

Sign in or become a Readings Member to add this title to a wishlist.