Services, Experiences and Sustainability

This book explores the relationship between management, marketing, innovation and sustainability within the service industries. Based on conceptual and empirical research, it examines how these elements can be integrated to enhance experiences.

Contributions from leading researchers explore both the environmental and economic dimensions of sustainability as well as social sustainability and the co-creation of services with residents and societies in a variety of contexts and regions. The book provides multidisciplinary insights from marketing, management, economics, geography, strategy, and social anthropology, adopting a system approach of sustainability. This approach is reflected upon in the new geological epoch of the Anthropocene, providing insights on research initiatives associated with the responsible planning and management of services and experiences that promote sustainable behaviour.

Services, Experiences, and Sustainability will inspire and encourage its readers to make a difference for the people, planet, and profit. The book will appeal to graduate students and researchers in the fields of service management, service marketing, innovation in services, tourism and event experiences, and sustainable management. The book will also prove helpful for policymakers, industry practitioners, government agencies (local, regional, national, and international), NGOs and volunteers.