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The Lean CX Score: How does your business measure up?
Paperback

The Lean CX Score: How does your business measure up?

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This title is printed to order. This book may have been self-published. If so, we cannot guarantee the quality of the content. In the main most books will have gone through the editing process however some may not. We therefore suggest that you be aware of this before ordering this book. If in doubt check either the author or publisher’s details as we are unable to accept any returns unless they are faulty. Please contact us if you have any questions.

You are either becoming an industry disruptor, or you will soon be put out of business by one.

The Lean CX Score is a brand new repeatable framework that shows you how to create industry disruptors out of normal products and services, while improving the speed, morale and engagement of your teams.

Using an approach backed by over a decade of research, and packed with real life stories, the Lean CX Score will show you how you can:

Increase sales by 67% Grow business revenue by over 260% Improve customer retention by 70% Reduce customer complaints by 22% Reduce mistakes and errors by 47% Improve team engagement by up to 27% Improve total shareholder return by 76%

…and much, much more.

The landscape of global business is changing. If you’re not using the Lean CX Score, your competitor is. Now is the time to put it to use and give yourself the success you deserve.

Read More
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MORE INFO
Format
Paperback
Publisher
David McLachlan
Date
11 September 2017
Pages
216
ISBN
9780994196392

This title is printed to order. This book may have been self-published. If so, we cannot guarantee the quality of the content. In the main most books will have gone through the editing process however some may not. We therefore suggest that you be aware of this before ordering this book. If in doubt check either the author or publisher’s details as we are unable to accept any returns unless they are faulty. Please contact us if you have any questions.

You are either becoming an industry disruptor, or you will soon be put out of business by one.

The Lean CX Score is a brand new repeatable framework that shows you how to create industry disruptors out of normal products and services, while improving the speed, morale and engagement of your teams.

Using an approach backed by over a decade of research, and packed with real life stories, the Lean CX Score will show you how you can:

Increase sales by 67% Grow business revenue by over 260% Improve customer retention by 70% Reduce customer complaints by 22% Reduce mistakes and errors by 47% Improve team engagement by up to 27% Improve total shareholder return by 76%

…and much, much more.

The landscape of global business is changing. If you’re not using the Lean CX Score, your competitor is. Now is the time to put it to use and give yourself the success you deserve.

Read More
Format
Paperback
Publisher
David McLachlan
Date
11 September 2017
Pages
216
ISBN
9780994196392