Recruitment, Retention, and Employee Relations: Field-tested Strategies for the ‘90s

This volume delivers practical and successful techniques used by some of the world’s most competitive and innovative companies. Techniques described in the book can help any company enhance its ability to recruit, retain and improve employee relations. A synthesis of effective recruiting techniques is explained including a review of Merck’s Interview Skills Workshop, Hewlett-Packard’s Behavioural Interviewing and Marriott’s recruitment programmes. Effective retention techniques are also explained, including Federal Express’ Guaranteed Fair Treatment Procedure, General Electric’s Work Out Programme, Motorola’s Six Sigma Programme, Merck’s Flextime Programme and Cypress’ Goal Setting Process. Several successful techniques are examined including PepsiCo’s SharePower.