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Excuses, Excuses, Xcuses: For Not Delivering Excellent Customer Service - and What Should Happen!
Paperback

Excuses, Excuses, Xcuses: For Not Delivering Excellent Customer Service - and What Should Happen!

$43.99
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Sick of hearing your customer service staff say: My computer is down, It’s lunch time, I haven’t gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

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MORE INFO
Format
Paperback
Publisher
HRD Press Inc.,U.S.
Country
United States
Date
8 January 2015
Pages
118
ISBN
9780874256147

Sick of hearing your customer service staff say: My computer is down, It’s lunch time, I haven’t gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.

Read More
Format
Paperback
Publisher
HRD Press Inc.,U.S.
Country
United States
Date
8 January 2015
Pages
118
ISBN
9780874256147