Effective Help Desk Specialist Skills, Darril Gibson (9780789752406) — Readings Books
Effective Help Desk Specialist Skills
Hardback

Effective Help Desk Specialist Skills

$363.99
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This is today’s most complete, practical, and up-to-date guide to succeeding as a help desk professional. Leading technology instructor and consultant Darril Gibson thoroughly explains each of today’s help desk support roles, and fully covers all essential skill sets, both technical and personal. Reflecting his extensive classroom and field experience, he presents exceptionally clear and relevant objectives and summaries, backed with realistic case studies, hands-on projects, exercises, and multiple-choice review questions.

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Format
Hardback
Publisher
Pearson Education (US)
Country
United States
Date
20 November 2014
Pages
456
ISBN
9780789752406

This is today’s most complete, practical, and up-to-date guide to succeeding as a help desk professional. Leading technology instructor and consultant Darril Gibson thoroughly explains each of today’s help desk support roles, and fully covers all essential skill sets, both technical and personal. Reflecting his extensive classroom and field experience, he presents exceptionally clear and relevant objectives and summaries, backed with realistic case studies, hands-on projects, exercises, and multiple-choice review questions.

Read More
Format
Hardback
Publisher
Pearson Education (US)
Country
United States
Date
20 November 2014
Pages
456
ISBN
9780789752406