A formal acknowledgement of management mistakes and their impact has been conspicuously absent in both the healthcare and business literature and in professional conferences. In contrast to the increasing attention directed toward recognizing and reducing medical errors; healthcare organizations, their staffs, patients, and communities have not received comparable benefit from a similar scrutiny of management mistakes. This book is intended to address that gap. Ultimately, managers will not be completely successful in making healthcare better and more cost-effective without viewing mistakes as learning opportunities. This book is intended to serve as a ‘call to action’ for health care managers throughout the world.