Wrench in the System: What’s Sabotaging Your Business Software and How You Can Release the Power to Innovate

A groundbreaking book that explains what’s causing one of our biggest business headaches and how to remedy it Every year, American businesses waste billions of dollars on information technology that doesn’t communicate clearly with the people who use it. This fundamental flaw causes errors and delays, lowers profits, and can even endanger lives. Wrench in the System tells executives and managers how to turn underperforming digital assets into powerhouse systems: how to specify small changes that can dramatically boost productivity, how to reduce training costs, and what questions to ask vendors. This timely book by an industry insider shows how any business can achieve a better return on one of its biggest investments. Harold Hambrose (Philadelphia, PA) is the CEO and founder of Electronic Ink, serving clients such as British Petroleum, Comcast, BBC, IBM, Microsoft, the New York Stock Exchange, and dozens of other industry leaders.