A restorative just culture has become a core aspiration for many organizations
in healthcare and elsewhere. Whereas ‘just culture’ is the topic of some
residual conceptual debate (e.g. retributive policies organized around rules,
violations and consequences are ‘sold’ as just culture), the evidence base on,
and business case for, restorative practice has been growing and is generating
increasing, global interest. In the wake of an incident, restorative practices ask
who are impacted, what their needs are and whose obligation it is to meet
those needs. Restorative practices aim to involve participants from the entire
community in the resolution and repair of harms. This book offers organization
leaders and stakeholders a practical guide to the experiences of implementing
and evaluating restorative practices and creating a sustainable just,
restorative culture. It contains the perspectives from leaders, theoreticians,
regulators, employees and patient representatives. To the best of our knowledge,
there is no book on the market today that can function as a guide for
the implementation and evaluation of a just and learning culture and restorative
practices. This book is intended to fill this gap. This book
will provide, among other topics, an overview of restorative just culture principles
and practices; a balanced treatment of the various implementations and
evaluations of just culture and restorative processes; a guide for leaders about
what to stop, start, increase and decrease in their own organizations; and
an attentive to philosophical and historical traditions and assumptions that
underlie just culture and restorative approaches. The interest in ‘just culture’,
not just in healthcare but also in other fields of safety-critical practice, has
been steadily growing over the past decade. It is a trending area. In this, it has
become clear that 20-year-old retributive models not only hinder the acceleration
of performance and organizational improvement but have also in some
cases become a blunt HR instrument, an expression of power over justice and
a way to stifle honesty, reporting and learning. What is new in this, then, is
the restorative angle on just culture, as it has been developed over the last few
years and now is practised and applied to HR, suicide prevention, healthcare
improvement, regulatory innovations and other areas.
