* Examines the characteristics of more (and less) skillful communication and provides techniques for skill enhancement. * Addresses the needs of courses in professional communication, applied communication, and communication skills at the undergraduate, advanced professional degree, and continuing education level. * Provides communication skill instruction for professionals and organizational leaders within such fields as human resources, sales, training, counseling, education, healthcare, and the ministry. * Combines latest research with practical, evidence-based advice on communication skill development.