Working with Difficult People: Handling the Ten Types of Problem People without Losing Your Mind
Amy Cooper Hakim (Amy Cooper Hakim),Muriel Solomon (Muriel Solomon)
Working with Difficult People: Handling the Ten Types of Problem People without Losing Your Mind
Amy Cooper Hakim (Amy Cooper Hakim),Muriel Solomon (Muriel Solomon)
A revised edition of the classic guide on how to best resolve conflict in today’s technologically advanced workplace.
A revised edition of the classic guide on how to best resolve conflict in today’s technologically advanced workplace.
Your work day is filled with them–people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
This item is in-stock at 2 shops and will ship in 3-4 days
Our stock data is updated periodically, and availability may change throughout the day for in-demand items. Please call the relevant shop for the most current stock information. Prices are subject to change without notice.
Sign in or become a Readings Member to add this title to a wishlist.