Quality on Trial: Bringing Bottom-Line Accountability to the Quality Effort
Roger J. Howe,Dee Gaeddert,Maynard A. Howe
Quality on Trial: Bringing Bottom-Line Accountability to the Quality Effort
Roger J. Howe,Dee Gaeddert,Maynard A. Howe
Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and b
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