Simple, nutritious and tasty recipes for babies through to school-aged children, including meals that the whole family can enjoy, as well as a wealth of information on how to raise…

Benchmarking is the process of identifying, understanding and adapting successful business practices. This guide explains how any company can implement a benchmarking system. Practical Benchmarking assesses the value of four…

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.

Over 60 unbelievably tasty and easy noodles recipes.

Start, focus, or extend your integrated STEM education journey with an authentic interdisciplinary perspective!

In response to calls for active STEM learning that builds students' agency and sense of belonging…

Including simple ideas, flavour-packed twists to liven up chicken, fish and meat, plenty of veggie-friendly suggestions and some no-fuss sides, drinks and desserts to complete the meal, this book offers…

This wide-ranging collection addresses many important issues in China’s economy under transition, from grain production to trade, to the development of township enterprises, the restructuring of state-owned enterprises, the emergence…