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Customer Service in the Information Environment
Hardback

Customer Service in the Information Environment

$291.99
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Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons’ need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library’s roles, user surveys and survey analysis, and more.

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MORE INFO
Format
Hardback
Publisher
De Gruyter
Country
Germany
Date
4 February 1994
Pages
144
ISBN
9783598243622

Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons’ need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library’s roles, user surveys and survey analysis, and more.

Read More
Format
Hardback
Publisher
De Gruyter
Country
Germany
Date
4 February 1994
Pages
144
ISBN
9783598243622