Tough Customer: Chasing a Better Deal for Battlers

Allan Fels

Tough Customer: Chasing a Better Deal for Battlers
  • Format
  • Publisher
  • Country
  • Published
  • ISBN

Tough Customer: Chasing a Better Deal for Battlers

Allan Fels

Allan Fels on the case for a fair deal

Allan Fels has never been one to shy away from a fight, especially when the big end of town is exploiting small businesses or consumers. During his twelve years as head of Australia’s competition watchdog, he took on banks, airlines, supermarkets and big telcos to make sure Australians were getting a fair deal.

Since leaving the Australian Competition and Consumer Commission in 2003, he’s continued to champion the underdog. From fighting for the rights of those with a mental health disability, to overseeing the payment of millions of dollars in wages to illegally underpaid 7-Eleven workers, Fels has used his wily political skills and media savvy to get the job done. Along the way, he’s also helped radically transform Victoria’s taxi industry and investigated grossly overpaid corporate executives.

In this fascinating account of his post-ACCC life, Fels opens up about how his family has coped with daughter Isabella’s schizophrenia, what…

This item is in-stock and will ship in 1-2 business days

Our stock data is updated overnight, and availability may change throughout the day for in-demand items. Please call the relevant shop for the most current stock information. Prices are subject to change without notice.

Sign in or become a Readings Member to add this title to a wishlist.