Blamestorming: Why conversations go wrong and how to fix them

This book outlines the reasons why our daily conversations go wrong, explains how to respond when they do and provides tips on how to stop them going wrong in the first place. Based on his experience as a highly respected communications coach for international companies and business professionals, Rob Kendall provides a practical guide to achieving more rewarding and effective interactions with everyone in your life - from your boss to your partner. Rob’s techniques have been proven to be effective for thousands of people from all walks of life and are presented in an illustrated stepby- step format that makes them easy to put into practice from Day 1. Underpinning the book’s approach to consistently having better interactions is an explanation of the warning signals that indicate when a conversation is going off track. This book will reveal:

* How your primal instincts for survival can take over and derail your conversations at the worst possible moments. * How to avoid escalation from disagreement to outright shouting match * How to stop giving and receiving mixed messages * How to separate facts from feelings * How to avoid defensiveness and emotional lockdown.

Featuring real-life scenarios and characters we can all relate to, from difficult teenagers to angry spouses, and from unfocussed colleagues to unsympathetic complaints departments, this book will give you the skills to achieve more rewarding and meaningful conversations with everyone in your life.