Become a Readings Member to make your shopping experience even easier. Sign in or sign up for free!

Become a Readings Member. Sign in or sign up for free!

Hello Readings Member! Go to the member centre to view your orders, change your details, or view your lists, or sign out.

Hello Readings Member! Go to the member centre or sign out.

Cart ⚙️
Home / Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone
Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone
Paperback

Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone

Shaun Belding
$40.99
Add to wishlist
Sign in or become a Readings Member to add this title to your wishlist.

?Callers from Hell
they scream, sob, and sometimes they’re so incoherent you can’t understand them! Shaun Belding’s new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.

Read More
In Shop
Out of stock
Shipping & Delivery

$9.00 standard shipping within Australia
FREE standard shipping within Australia for orders over $100.00
Express & International shipping calculated at checkout

MORE INFO
Format
Paperback
Publisher
ECW Press,Canada
Country
Canada
Date
28 May 2006
Pages
204
ISBN
9781550226959

?Callers from Hell
they scream, sob, and sometimes they’re so incoherent you can’t understand them! Shaun Belding’s new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.

Read More
Format
Paperback
Publisher
ECW Press,Canada
Country
Canada
Date
28 May 2006
Pages
204
ISBN
9781550226959

Looking for something in particular?

Search our extensive online catalogue.