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    Cover image for The Frictionless Organization: Deliver Great Customer Experiences with Less Effort
    Hardback
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    The Frictionless Organization: Deliver Great Customer Experiences with Less Effort

    Bill Price,David Jaffe

    Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the…

    $49.99

    Available to order, ships in 3-5 daysAvailable to order

    Cover image for The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
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    The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

    Bill Price,David Jaffe

    Praise for The Best Service Is No Service A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of…

    $63.99

    Available to order, ships in 7-14 daysAvailable to order

    Cover image for Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand
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    Your Customer Rules!: Delivering the Me2B Experiences That Today’s Customers Demand

    Bill Price,David Jaffe

    What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips and can…

    $61.99

    Available to order, ships in approx 2 weeksAvailable to order