Understanding Reference Transactions: Transforming an Art into a Science
Matthew L. Saxton,John V. Richardson, Jr.
Understanding Reference Transactions: Transforming an Art into a Science
Matthew L. Saxton,John V. Richardson, Jr.
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The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools.
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