Research by Dan Goleman, the author and psychologist who introduced emotional intelligence to management thinking, has shown that EQ is a more powerful determinant of good leadership than technical competence, IQ, or vision. It is now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses. And it’s not innate-it’s a skill that all of us can improve upon. In this Guide, you’ll learn how to: * Recognize your own EQ strengths and weaknesses * Build your self-awareness * Regulate your emotions in tough situations, or recover from an outburst * Motivate yourself through ups and downs * Empathize with others * Build your social skills * Help an employee develop emotional intelligence-and hire for EQ to begin with * Build the social awareness of your team * Handle specific situations like crying at work, tense communications across different cultures, and making decisions without emotional bias Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.