In this groundbreaking new book, Jamie and Maren Showkeir take something people typically think of as merely functional-ordinary conversation-and show how it can lead to a workforce that is engaged and energized or to one that is alienated and uninspired. All too often workplace conversations create what the authors call parent-child relationships. People hide facts, sugarcoat reality, and claim helplessness to try to control the interaction and get what they want. The Showkeirs demonstrate how we can move to honest and authentic interactions- adult conversations that create increased commitment, true accountability, and improved business performance. They offer examples of parent-child and adult-adult workplace conversations in a variety of settings and provide a hands-on guide, including sample scripts, for dealing with a host of potentially difficult conversations.