Advances in Services Marketing and Management

Advances in Services Marketing and Management
Format
Hardback
Publisher
Emerald Publishing Limited
Country
United States
Published
25 August 1995
Pages
380
ISBN
9781559388559

Advances in Services Marketing and Management

This title is printed to order. This book may have been self-published. If so, we cannot guarantee the quality of the content. In the main most books will have gone through the editing process however some may not. We therefore suggest that you be aware of this before ordering this book. If in doubt check either the author or publisher’s details as we are unable to accept any returns unless they are faulty. Please contact us if you have any questions.

This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.

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