Shocked, Appalled, and Dismayed: How to Write Letters o Complaint That Get Results
Ellen Haygood Phillips
Shocked, Appalled, and Dismayed: How to Write Letters o Complaint That Get Results
Ellen Haygood Phillips
The Miss Manners of consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
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