Better Conversations for Better Results

A leader's guide to skillful work conversations that are purposeful, powerful and pivotal What if nearly every one of your work conversations led to meaningful results? Imagine there is a repeatable way to prepare yourself to have both inspiring and challenging conversations with greater ease. This book, which extends from the areas the author, Lindiwe S. Lester, addressed in The Everyday Leader and The People Smart Leader, does just that for you-have better work interactions.

Conversations are often the leader's main work. When executed well, they create clarity, save time, solve problems, increase learning, remove barriers, foster mutuality, unleash creativity, implement change, inspire others to soar, and more. Which of your conversations tend to go well? Which leave others inspired and which leave them deflated? Which type do you tend to avoid? What can you do about rambling or no-results exchanges? What do the best conversationalists do? How do you recognize and mitigate your conversation triggers? What can you do about the impulse to be right and controlling? How can you plan better conversations? How do you bring your best to conversations?

Better Conversations for Better Results helps you STOP talking to or at people and START talking with them in ways that accomplish more and build a culture of trust, satisfaction and exceptional performance. Use this book, with its reflections, planning tools, and adaptable conversation blueprints, to point the way.