Making Hostile Words Harmless: A Guide to the Power of Positive Speaking for helping Professionals and Their Clients

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Backtalk, bad attitudes and disrespect are elusive problems that push the buttons of many adults who are ill-equipped to handle encounters with difficult people. This creative and engaging book offers effective strategies for persons seeking an antidote to verbal venom.

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Carlton	In stock
Hawthorn	In stock
Malvern	In stock
Port Melbourne	Not in stock
St Kilda	Not in stock

All in-print titles are available to order online. Items that are currently not in-stock but are available can still be ordered. Prices are subject to change without notice. In-store availability is updated daily.

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Where Can I Get It?

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Making Hostile Words Harmless: A Guide to the Power of Positive Speaking for helping Professionals and Their Clients

Where Can I Get It?